Financial Aid Director


Vice President for Student Services



The Director of Financial Aid supervises the operations and management of the Financial Aid office. The Financial Aid Office provides services to students, prospective students, and other community members to assist them in understanding and accessing various federal, state, and institutional student aid programs. The Director is responsible for the efficient and effective management of aid programs in accordance with federal, state, and institution policies, and is expected to work in cooperation with other Student Services units, other areas of the college, high school personnel, and staff from community agencies and groups.



  • Provide leadership and supervision for all activities of the Financial Aid Office including management of daily office operations, administration of federal and state programs, and delivery of funds to students.
  • Coordinate review and processing of financial aid applications, determining awards, maintaining records; and interpreting federal, state and institutional guidelines and policies to ensure compliance.
  • Counsel students and parents regarding financial aid opportunities, aid eligibility, methods of application filing and the awarding process; must be able to interact with high schools in the service area and make visits to off-campus sites to provide guidance and expertise on the financial aid process through conducting workshops and presentations.
  • Supervise professional and support staff in Financial Aid Office.
  • Participate in state, regional, and national professional development opportunities as appropriate to ensure effective application of policies and procedures related to state and federal aid programs.
  • Coordinate use and application of technology resources with the Information Technology Department.
  • Prepare and submit required federal and state reports related to student aid programs.
  • Plan and prepare departmental budget requests and develop financial aid budgets for award packaging.
  • Compile and report data relevant to student and institutional needs and evaluation of services.
  • Perform other related duties as assigned.



  • Bachelor's degree from a regionally accredited college or university required; Master's degree preferred.
  • Minimum of three (3) years of professional experience in student financial aid in higher education, and demonstrated proficiency in use of Microsoft Office, including Word and Excel, required.
  • Previous supervisory experience, community college experience, and knowledge of Banner software preferred.



The Office of Student Financial Aid on the main campus of Jackson State Community College in Jackson, Tennessee is the primary workplace. Travel may be required to attend state meetings and to provide services at off-campus sites.



  •  Effective interpersonal skills.
  • Excellent oral and written communication skills, including public speaking ability.
  • Strong administrative, organizational, and time management skills.
  • Demonstrated proficiency with various software packages including Microsoft office suite.
  • Experience with Sungard BANNER is helpful.
  • Knowledge of comprehensive community college concept.
  • Must be able to think critically, analyze data and interpret federal and state guidelines and policies.
  • Awareness of effective customer service practices, and ability to implement them within an educational setting.



  •  The appointee will be required to meet those standards now required or which in the future may be required by the Tennessee State Board of Regents and the Southern Association of Colleges and Schools.
  • The appointee may be required to achieve additional skill, knowledge, or credential levels.



This position is a professional position and starts at an annual salary of $54,730.