PC Support and Help Desk Concentration
Contact Information
Lisa Matlock
731-424-3520 ext. 228
lmatlock@jscc.edu
Terri Messer
(731) 424-3520 ext.326
tmesser@jscc.edu
Program and Career Description
Students completing the PC Support and Help Desk Concentration will be prepared for employment in the computer technical support field. The students will learn how to diagnose and repair computer hardware and software problems. In addition, those who complete the program will be able to staff a technical support help desk. Students will also develop strong critical thinking skills and will learn by doing within a hands-on lab environment along with real world internship experiences.
| Beginning Salary Range with AAS | Experienced Salary Range |
|---|---|
| $31,795-$40,470 | $54,990-$83,910 |
Statistics are based on state averages from the Tennessee Career Information Delivery System. Salaries are not guaranteed.
Certification
Additionally, upon completion of this program students will have the foundational skills and knowledge that will help lead to the following certifications:
- CompTIA A+ Exam
- CompTIA Network + Exam
- Installing, Configuring, and Administrating Microsoft Windows XP Professional
Jackson State is a testing center for all certification exams listed above and Jackson State students will receive as much as a 60% discount on the cost of testing.
Additional Information
Jackson State Community College is accredited by the Southern Association of Colleges and Schools.
Program Requirements
(Students may require additional Learning Support courses.)
Communication Requirement
ENGL 1010 English Composition I
Choose ONE Humanities Course
ARTH 2010 Survey of Art History I
ARTH 2020 Survey of Art History II
ART 1030 Art Appreciation
COM 1030 Intro to Film
ENGL 2111 American Lit: Pre-Colonial - 1865
ENGL 2121 American Lit: 1865 - Present
ENGL 2210 British Lit: Beginnings - 1785
ENGL 2220 British Lit: 1785 - Present
ENGL 2310 World Lit: Beginnings - 1650
ENGL 2320 World Lit: 1650 - Present
HUM 1010 Introduction to the Humanities I
HUM 1020 Introduction to the Humanities II
MUS 1030 Music Appreciation
PHIL 1030 Introduction to Philosophy
PHIL 2110 Introduction to Ethics
THEA 1030 Introduction to Theatre
Choose ONE Natural Science or Mathematics Course
BIOL 1110 General Biology I
BIOL 1120 General Biology II
BIOL 2010 Human Anatomy & Physiology I
BIOL 2020 Human Anatomy & Physiology II
CHEM 1110 General Chemistry I
CHEM 1120 General Chemistry II
PHYS 2010 Non-Calculus Based Physics I
PHYS 2020 Non-Calculus Based Physics II
PSCI 1010 Survey of Physical Science I
PSCI 1020 Survey of Physical Science II
MATH 1530 Statistics and Probability
MATH 1630 Finite Mathematics
MATH 1710 Precalculus Algebra
MATH 1720 Trigonometry
MATH 1830 Applied Calculus
Choose ONE Social/Behavioral Science Course
ECON 2010 Macroeconomics
ECON 2020 Microeconomics
GEOG 2010 World Regional Geography
PHED 2050 Health and Wellness
POLS 1030 American Government
POLS 2010 State and Local Government
PSYC 1030 General Psychology
SOCI 1010 Introduction to Sociology
SOCI 1020 Social Problems
Choose ONE Additional General Education
Course from either Communication, Humanities, Natural Science, Mathematics, or Social and Behavioral Science.
Major Required Courses (All required)
INFS 1010 Computer Applications
CIS 130 Programming Design and Logic
CIS 135 Database Systems
CIS 145 Linux
CIS 150 Web Design/Development
CIS 170 IT Essentials
CIS 175 Network Technician
CIS 226 Windows Professional
CIS 250 Network Security
CIS 290 CIS Internship
Concentration
CIS 258 PC Support and Help Desk
CIS 270 IT Technician
CIS Elective
CIS Elective
CIS Elective
The Associate of Applied Science PC Support and Help Desk Concentration requires 60 college level credits. Some courses have prerequisites and co-requisites.
Sample Schedule
| Number | Course Name | Credits |
|---|---|---|
| INFS 1010 | Computer Applications | 3 |
| CIS 170 | IT Essentials |
3 |
| CIS 175 | Network Technician |
3 |
| Humanities Course |
3 | |
| ENGL 1010 | English Composition I | 3 |
| Total Credits | 15 |
| Number | Course Name | Credits |
|---|---|---|
| CIS 130 | Program Design and Logic | 3 |
| CIS 150 | Web Design/Development | 3 |
| CIS 270 | IT Technician | 3 |
| CIS | CIS Elective |
3 |
| Math or Science Course | ||
| Total Credits | 15 |
| Number | Course Name | Credits |
|---|---|---|
| CIS Elective |
3 | |
| CIS 226 | Windows Professional | 3 |
| CIS 258 | PC Support and Help Desk | 3 |
| CIS 135 |
Database Systems |
3 |
| Social and Behavioral Science Course | 3 | |
| Total Credits | 15 |
| Number | Course Name | Credits |
|---|---|---|
| CIS 145 | Linux | 3 |
| CIS 250 | Network Security | 3 |
| CIS 290 | Network Administration Internship | 3 |
| CIS | CIS Elective | 3 |
| General Education Elective | 3 | |
| Total Credits | 15 |
