Leadership Courses

Essentials of Leadership
Achieving Your Leadership Potential
Adaptive Leadership
Boosting Business Results
Building an Environment of Trust
Building Winning Partnerships
Coaching for Improvement
Coaching for Success
Communication & Listening
Delegating for Results
Developing Others
Interaction Skills for Success
Leading High Performance Teams
Making Meetings Work
Managing Performance Problems
Motivating Others
Rapid Decision Making
Reaching Agreement
Resolving Conflict
Retaining Talent
Reviewing Performance Progress
Setting Performance Expectations
Supporting Leadership Development
Valuing Differences

Essentials of Leadership
This foundation course for all Interaction Management courses teaches leaders how to get results through people. During the course, they attain the tools necessary for a successful "leadership journey." Learners acquire a set of proven interaction skills, discover seven Leadership Imperatives key to meeting today's challenges, and realize their role as a catalyst leader who inspires others to act. This course includes optional activities for leaders in health care environments.

Achieving Your Leadership Potential
This course helps leaders (with and without direct reports) analyze their leadership abilities and target strengths and developmental areas in order to help them become better, more effective leaders. Leaders develop measurable, attainable goals that stretch their capabilities and accelerate development. The course includes leadership development diagnostic tools and processes, and development planning tools and resources.

Adaptive Leadership
Adaptive Leadership will help leaders power-up the skills they are already using (Key Principles, Interaction Guidelines) to better meet their team members' needs and create better organizational results through people. Leaders learn to tailor their approach based on the team member's motivations, personality tendencies, the organizational environment, and the situation.

Boosting Business Results
This system supplement helps drive on-the-job application of IM: EX concepts for measurable and sustainable results. Designed to follow an IM: EX curriculum (typically 3 to 6 courses), this course enables leaders to identify a project or task that will require effective use of newly learned leadership skills to achieve or enhance success. Leaders also determine goals and measurement methods that will help them track and demonstrate the results of their effective leadership.

Building an Environment of Trust
Trust is a key ingredient of employee engagement and loyalty, yet it's easy for leaders to inadvertently fall into trust traps. This course builds awareness of these traps and strategies, helping leaders create an environment in which people take risks, identify and solve problems, and work together Building Winning Partnerships
This course stresses the importance of building and sustaining partnerships to accomplish organizational goals.

Coaching for Improvement
Builds the skills leaders need to help people with performance or work habit problems. Equips leaders to help people develop improvement plans, conduct effective improvement discussions, and handle the challenges they may encounter in improvement discussions. It includes administrative skill practices and health skill practices and also a positive model health care video.

Coaching for Success
This course Introduces skills for guiding individuals and teams toward achieving successful results. Leaders learn the importance of helping people learn from successes rather than mistakes, how to balance seeking and telling, and how to conduct an effective coaching discussion. Includes health care skill practices and video clip
 
Communicating and Listening
Gives learners a framework for effective communication and also helps people listen actively, minimize distractions, and understand nonverbal signals.

Delegating for Results
Leaders learn skills for successfully matching people, responsibility, and authority to maximize involvement, productivity, motivation, and growth for individuals, groups, and the organization. Developing Others
This training provides leaders, coaches, and mentors with the necessary skills and a practical process to develop talent. It focuses on a leader's critical role

Interaction Skills for Success
This introductory module presents the essential skills for building positive working relationships for employees through frontline leaders. It helps managers assess their evolving role and learn to build involvement.
Leading High Performance Teams
Teaches leaders what makes a team successful and provides best practices they can use in the three critical roles they play to improve team effectiveness.

Making Meetings Work
The involvement of the right people at the right time is critical to the effectiveness and efficiency of an organization. Leaders at all levels need to effectively lead meetings to get things done quickly and with maximum commitment. This course gives leaders the skills they need to ensure that meetings run efficiently, generate good decisions, and result in clear action. Leaders also learn best practices for planning, facilitating, and following-up on virtual meetings.

Managing Performance Problems
Dealing effectively with significant performance or work habit problems-and, when necessary, initiating the organization's progressive discipline process-is one of the biggest challenges leaders face. This course helps leaders plan and conduct meetings with employees who need to improve or face prescribed organizational consequences.

Mastering Interaction Skills
This system supplement provides additional, job-related interaction skill development to leaders who have completed two to three other leadership skill development courses (e.g., Coaching For Success, Coaching For Improvement, etc.). Using challenging job-related situations, leaders significantly improve their confidence and competence in using leadership skills. The format is flexible, allowing leaders to explore the leadership issues they face and to practice giving and receiving feedback on handling issues effectively.

Motivating Others
Effective and consistent use of Key Principles and Interaction Guidelines is the foundation for motivating people. This course builds on the core leadership skills and helps leaders (with or without direct reports) understand motivation, have discussions with direct reports about their motivations, motivate a group, and avoid de-motivating people.

Rapid Decision Making
This course helps leaders (with and without direct reports) make effective on-the-job decisions in rapid, fast-paced environments. Topic areas include how rapid decision making differs from standard decision making, can I/should I make this decision, and quick analysis tools. This course addresses the needs of frontline leaders to make on-the-job decisions with limited time and information and within the authority of the leader

Reaching Agreement
The velocity of work, the diversity of ideas and people, and the rapid flow of information make it increasingly difficult to get groups to agree and commit to action. This course focuses on the dynamics of group agreement and the importance of having everyone's commitment. It teaches seven techniques for making clear, high-quality decisions that have the buy-in and commitment of every group member.

Resolving Conflict
Enables leaders to recognize signs of conflict, assess the conflict to determine their level of involvement, and serve as a catalyst to encourage those involved in the conflict to achieve resolution. Leaders learn the skill to both provide support and to act as mediators.

Retaining Talent
Helps leaders to conduct the types of ongoing discussions needed to ensure that the organization retains Key Players-regardless of whether these Key Players are satisfied and motivated or have one foot out the door.

Reviewing Performance Progress
Equips leaders to track progress, provide specific balanced feedback, and conduct performance discussions. Emphasizes the leader's role of offering ongoing support, guidance, and resources while encouraging others to assume responsibility for achieving their plan. Focuses on revisiting objectives and tracking methods if priorities change.

Setting Performance Expectations
Helps leaders prepare for and conduct planning discussions, encourage continued involvement, and work with project teams or task forces on their performance plans.

Supporting Leadership Development
One of the keys to realizing ongoing leadership development is the support newly trained leaders receive from their leaders. The target audience for this course is leaders of the leaders being trained in IM. It covers concepts and techniques for supporting leaders as they develop their leadership abilities.

Valuing Differences