Duties
Job Summary/Scope of Responsibility:
Demonstrates understanding and use of project management tools; can determine assignments and timelines. May develop project plan for internal projects. Provides expertise in system selection and evaluation process in coordination with functional departments (areas). Assist in the development of system documentation to include relevant Policies and Procedures relating to security, integrity and functional areas of a system. Demonstrates proficiency as an application administrator for assigned moderate complexity of applications. Manage the development and implementation of information systems to ensure desired goals and objectives are met. Provide training and mentoring to Systems Analysts I personnel. Under the direction of the Manager of IS Applications, responsible for assigned shift as scheduled and responding to problems 24 hours a day 7 days a week. Employee is subject to call back as required by the hospital.
Essential Job Functions:
- Responsible for moderate complexity application support to end users, including user account maintenance, system security, incidence response, coordinating and implementing upgrades, testing documentation of incident resolutions and system changes
- Develops and implements new information systems applications or functionality of moderate to high complexity. Completes all phases of moderate scope projects including analysis, design, testing, user training, documentation, implementation and follow-up. Develops and executes test plans.
- Analyzes, documents and completes IS maintenance activities and end user change requests. Follows change management policies and processes.
- Investigates, analyzes and resolves IS user and system problems. Demonstrates knowledge of technical components of supported applications such as basic server knowledge and backend tools.
- Communicates with users, management, vendors, and others via email, phone, face-to-face interaction for data gathering and status updates for all areas of responsibility assigned. Must possess very good written and verbal communication skills.
- Serves as system administrator for moderate to high complexity applications, including managing installations, upgrades, and daily maintenance.
- Assist system administrators of higher complexity systems. Trains and monitors Systems Analyst I personnel.
- Prepares and maintains documentation of all assigned incidents, changes, and project work
- Participates in process improvement initiatives as identified
- Contributes to a positive team environment
- Develop inter-departmental relationships
- Actively supports the Mission, Vision and Values of the organization
- Completes all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements
- Performs related responsibilities as required or directed
Qualifications
Job Specifications:
Education:
- Trained professional with knowledge of Healthcare/IS normally acquired through an Associates Degree or a Bachelor Degree or three (3) years of equivalent work experience
Experience:
- Two (2) or more years of experience in analysis, design and support of healthcare systems
Knowledge, Skills and Abilities:
- Previously demonstrated high proficiency in all job functions of Systems Analyst I
- Requires the ability to read, see and hear to collect, comprehend, interpret and retain information that can be applied to work procedures
- Performs highly complex and varied tasks requiring independent knowledge, its application to a variety of situations, as well as exercise of independent judgment
- Must have the ability to perform complex mathematical and technological processes
- Must be able to write, spell, understand and apply rules of grammar and punctuation, and to edit and supervise his/her own work
- Must be able to communicate verbally and in written form
Interpersonal Requirements:
- Demonstrated ability to lead discussions and meetings
- Ability to interact with all levels of the organization
- Ability to communicate effectively in many different forms and situations is critical
- May be required to give formal presentations
- Self-disciplined individual
- Must be able to work independently, or as a member of a team
- Ability to be flexible because of the changing work environment. Must be comfortable with change, and posses the attitude that change for the better is necessary. Must convey this attitude to his/her clients with whom he/she is working
- Must project a professional demeanor and represent the organization while interpreting and directing inquiries, or formulation responses to staff or non-employees
- Always maintain the highest level of integrity and always render an unbiased decision
- Requires the utmost in confidentiality at all times. Confidential information will only be released to the appropriate people at the appropriate time
- Professional business attire is required daily, excluding special events (in-house classes, etc.) and/or specific project requirements (i.e. operating room project would require scrubs or a cover suit0
- Contributes to a positive work environment and the overall team effort of the department
Direction/Supervision Requirements:
- Provides training and mentoring to System Analyst I personnel
- Leads workgroups in moderate scope project efforts
Physical Demands:
- See, hear and read to normal range with corrections
- Perform tasks that may involve sitting, standing and/or walking for extensive periods
- Manual dexterity is required to be a significant degree in the use of computer, calculator and writing
- Ambulate daily from work area to work area within the medical center, around the medical center's campus, external client facilities, usually accompanied by carried objects such as files, note pads, writing utensils, etc.
- Work under varying amounts of stress and/or irregular hours
- Occasionally moderate to heavy lifting
Environmental Conditions:
- Normal inside environmental conditions (heat, air conditioning, typical office area)
- May be exposed for short periods of time to the external environment during travel around West Tennessee Healthcare campus or to other external client facilities
- Occupational exposure to blood or other potentially infectious material is not reasonably anticipated from the performance of the employee's duties. Skin, eye, mucus membrane and/or potential contact with blood or potentially infectious material is not reasonably anticipated
- Walking area may be anywhere in the medical center, corporate campus or external client facility. Therefore, may be exposed to changing internal environmental conditions and/or other occupational hazards (infectious material, etc.) periodically for short periods of time
Other Job Requirements:
- Attendance is monitored, with work routines subject to change, sometimes on short notice
- Understands and adheres to West Tennessee Healthcare's compliance standards as they appear in the Compliance Policy, Code of Conduct, and Conflict of Interest Policy
- Assumes responsibility for insuring continued professional growth
- The employee is expected to adhere to all WTH policies and procedures.
How to Apply:
- Go to https://applicants.wth.org/careers/. Click on the "Log-In/Register" tab on the upper right hand corner.
- Create an account by clicking on the "Unregistered External User?" link located in the lower left hand side of the login box and fill out the necessary information.
- Click on the "Resume" tab located at the top of the page.
- Begin the application process. Make sure you click "Save" after each tab. Please note that you may be asked to upload your resume and a cover letter for the job that you are apply for.
- Once completed, click "Save"
- Apply for jobs by clicking on the "Search" tab at the top of the page.
- At the top of the search page type in the title of the position that you are applying for in the "Job Title/Job Description" box. The job will be listed if the position is still available.
- Click on the Job Title and obtain any information needed to complete the application process.
Hours: Full-time - Days
date posted: 10-24-2018