Duties
Overview:
The Kirkland's Temporary Customer Service Representative will be responsible for providing customer service in support of company goals and initiatives. The temporary Customer Service Representative will represent Kirkland's at the highest level and will be consistently promoting and maintaining customer loyalty while resolving customer service related issues and opportunities. The Temporary Customer Service Representative will communicate directly with Kirkland's customers and Field Associates as well as Corporate Associates.
Responsibilities:
- Interacts with customers; gives information in response to inquiries
- Resolves customer complaints or issues via phone or email including but not limited to: Product information and quality, company policies, gift card issues and Kirkland's credit card
- Assists Kirkland's stores with customer issues i.e. product searches, gift cards and Kirkland's credit card
- Assists Kirkland's Web Store including but not limited to: assistance with placing orders, issuing credits and tracking shipments
- Receives and processes orders, provides information concerning pricing, changes in service, product discontinuance, and shipping
- Performs all other duties as assigned
Qualifications
Qualifications:
- College degree preferred; combination of education and experience may be considered
- Proficient in Microsoft Office
- Good organizational skills
- Positive Attitude
- Problem Solver
- Quick Thinker
- Enthusiasm and Desire to Learn
- Ability to sit at a computer for extended periods of time
How to Apply:
Apply online at https://external-kirklands.icims.com/jobs/intro. In the box titled "Start Your Search Here", type in the number 2018-5906. Type US-TN-Jackson in the "Location" box. The "Position Type" is Distribution.
Hours: Full-time
date posted: 07-16-2018