Duties
As the Cashier Assistant, you will contribute to profitable sales growth by assisting and training Cashier associates and delivering company checkout experience strategies.
Responsibilities
Customer Service and Sales:
- Greets each customer in a friendly and professional manner.
- Actively listens to customer issues in a calm and agreeable manner to resolve problems
- Assists with credit, rewards and gift card programs throughout the store
- Models and holds team accountable for outstanding customer service
Cashier Performance:
- Role model for cashiering performance and efficiencies
- Trains and supports all cashier associates on checkout procedures
- Monitors associate productivity by utilizing Point of Sale productivity metrics
- Coaches and recognizing team
Line Management and Checkout Standards:
- Supports the line management process by proactively shifting resources to support increased traffic
- Monitors checkout standards being followed and met
- Proficient at Point of Sale processes including Mobile check out
- Oversees cleanliness, signing, supplies and organization of checkout stations
General Operations:
- Assists with Productivity Standards Program processes
- Participates in annual inventory processes
- Assists with recovery, put backs and fitting room maintenance as needed
Omnichannel:
- Resolves customer Omnichannel needs in a timely manner and partner with Cashier Supervisor or Manager on duty for any customer service needs
- Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues
- Shares reporting and metrics results with team and uses information to motivate or train associates
- Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems
- Supports binning and pick-and-pack processes for jcp.com orders as needed
Performance Standards:
- Supports company shrink and safety initiatives
- Meets established performance standards for the role on consistent basis, including but not limited to the company's credit goals, product and service sales, customer service, profit, productivity and attendance
Qualifications
Skills and Experience
Results:
- Solve problems and make smart decisions that drive sales, profit and customer service; execute work efficiently and effectively; inspire strong performance in yourself and others
Ownership:
- Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity:
- Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
How to Apply:
Apply online at https://jobs.jcp.com/jobs/search?q=&cf[business_unit][]=RET01&cf[business_unit][]=CRS01
Hours: Full-time
date posted: 08-31-2018