West Tennessee Healthcare - PC Support Specialist II - Dyersburg Health (Dyersburg, TN)

Duties

Overview:

Desktop, Mobile Device, and Peripheral Hardware Support; Primarily concerned with all aspects of computer use within a hospital to include consulting, instructing, and troubleshooting; in developing, implementing, and maintaining computer based hardware and Operating Systems software within the hospital to implement and maintain a connection, if appropriate, with the main computer system and servers of the hospital. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Provides analysis related to the design, development, and implementation of hardware for products. Provides support to end users on a variety of issues, identifies, researches, and resolves technical problems. Responds to telephone calls, email and personal requests for technical support. Tracks and monitors the problem to insure a timely resolution. Employee is subject to call back and overtime as required by the hospital.

Responsibilities:

  • Prepares computers to be installed in the user areas, installs Operating Systems, installs or assists the Systems Analysts in installing standard desktop software and applications
  • Troubleshoot user complaints/problems relating to the use of computer hardware and software
  • Establish, maintain, under the guidance of the Manager of Information Systems, appropriate policies and procedures dealing with hardware/software acquisition and maintenance
  • Responsible for analyzing, classifying, and logging all Help Desk requests in to Magic Solutions. Process includes critically, resource requirements, and information provision, Tracks and monitors the problem to insure a timely resolution
  • Assists in the maintenance of the inventory listing of hardware/software for WTH
  • Maintain a large degree of visibility and availability to the WTH staff to facilitate consultations in basic hardware/software needs
  • Maintain a controlled environment for personal computer hardware and associated software
  • Maintain professional competency through research, study, and continuing education programs within and outside the hospital
  • Compliance. Success in this endeavor will reflect the Quality Plus Indicators published monthly for the department
  • Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements
  • Performs related responsibilities as required or directed 

Qualifications

Education:

  • Requires Associate's degree or equivalent work experience
  • IT/IS related certifications in Hardware Support and Operating Systems

Experience:

  • 1-3 years experience in the field or a related area

How to Apply:

Apply online at: https://careers-westtennesseehealth.icims.com/jobs/40004/pc-support-specialist-ii/job

Hours: Full-time Days
date posted: 03-25-2020