Duties
Job Summary/Scope of Responsibility:
Responsible for all information systems opertions activities relating to end-user application implementation and support. Controls revenues and expenses within the department and responsible for meeting budget goals and objectives. Provides input to policy level direction regarding standards and budget constraints. Makes decisions on personnel actions (hiring, terminations, promotions, etc.). Assigns personnel to projects and directs their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding information systems operations. Reports to an Information System Executive.
Essential Job Functions:
Directs departmental operations through ongoing interaction with managers, staff and customers to enhance efficiency and quality of service
Manages overall financial and budgetary processes with constant input of the managers
Evaluates IS personnel qualifications/competence to meet the service requirements of our customers
Executes and participates in department operational and strategic planning, including business requirements, projects planning, and organizing the allocation of resources
Facilitates customer satisfaction by communicating and interacting with key internal and external customers to identify opportunities for improvement resulting in enhanced service and customer satisfaction
Insures goals and objectives of the department are achieved in a cost efficient manner
Operated in partnership with the CIO and Director of Information Systems, Technical to develop the business unit strategy. Develops and implements strategy for achieving Enterprise IT goals in partnership with IS Managers
Attend trade shows, conferences, and vendor sponsored meetings as requested
Oversees the development and implementation of all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
Performs industry studies and research. Keeps self and department informed on current and emerging technologies related to assigned applications and job responsibilities
Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, accountability, and disciplinary actions
Participates in contract negotiation in conjunction with IT management as necessary. Manages active contracts to ensure validity and vendor compliance
Provide for staff development and succession planning
Devise and monitor the department's Quality Plus Annual Plan
Oversee department Quality and Process Improvement (Change Management)
Performs related duties as required or directed
Actively supports the six pillars of the organization: High Quality Healthcare; High Quality Customer Service; Financial Strength; Community Value; Employee Satisfaction and Ethics and Compliance. Success in the endeavor will be reflected in the Quality Plus indicators published monthly for the department
Oversees the development and implementation of all IT Application Testing and documentation
Performs related responsibilities as required or directed
Qualifications
Job Specifications:
Education:
Proven success and achievement in applying principles and techniques related to application oriented information with special emphasis on the applicability and use of these systems and managing of technical projects related to these systems in a healthcare provider environment. Such proficiency would be equivalent to a Master's Degree in Computer Science or a related field and six years of professional experience or a Bachelor's Degree in Computer Science or a related field and eight or more years of professional experience. Knowledge of hospital and/or healthcare related organizations, processes, and infrastructures.
Experience:
Five (5) or more years of supervisory experience including skills in the selection, direction, and development of staff and subordinates. Develop and ensure career progression of the Information Systems Staff. Effectively retain and recruit technology staff. Effectively manage performance review, compensation and employee relations processes in the Information Systems department.
Knowledge, Skills and Abilities:
Must be able to rapidly read, comprehend, and put to practical use, a wide variety of technical literature. Must be able to translate technical information and procedures into user solutions. Must be able to write and speak clearly to communicate effectively with users. Must develop and produce without assistance presentation quality user requirements and documentation. Must impart confidence to the users. Must respond to emergencies in a timely manner. Must respond to actively participate in disaster situations to restore information access to critical users such as administrators, doctors, nurses, and patients.
Interpersonal Requirements:
Strong interpersonal skills are required to be successful in this position
This position will have the opportunity to interact with all levels of personnel in the organization
The ability to effectively present information and respond to questions from managers, clients, customers, and the general public
Contributes to a positive work environment and the overall team effort of the department
Direction/Supervision Requirements:
Abilities to effectively organize, lead, delegate and supervise coworkers in work unit and others in group settings. Perform evaluations on employees as required
Physical Demands:
Ability to perform all duties while under considerable stressful conditions and operational deadlines
Environmental Conditions
Subject to call back at all times
Other Job Requirements:
Understands and adheres to West Tennessee Healthcare's compliance standards as they appear in the Compliance Policy, Code of Conduct, and Conflict of Interest Policy
Assumes responsibility for insuring continued professional growth
The employee is expected to adhere to all WTH policies and procedures
How to Apply:
- Go to https://applicants.wth.org/careers/. Click on the "Log-In/Register" tab on the upper right hand corner.
- Create an account by clicking on the "Unregistered External User?" link located in the lower left hand side of the login box and fill out the necessary information.
- Click on the "Resume" tab located at the top of the page.
- Begin the application process. Make sure you click "Save" after each tab. Please note that you may be asked to upload your resume and a cover letter for the job that you are apply for.
- Once completed, click "Save"
- Apply for jobs by clicking on the "Search" tab at the top of the page.
- At the top of the search page type in the title of the position that you are applying for in the "Job Title/Job Description" box. The job will be listed if the position is still available.
- Click on the Job Title and obtain any information needed to complete the application process.
Hours: Full-time
date posted: 10-22-2018