Duties
Job Summary:
The person employed in this capacity will perform his/her duties under the direction of the Director of Central Dispatch. A person in this assignment is responsible for receiving and dispatching emergency personnel to satisfy requests for service from City of Jackson Police and Fire Departments; plus, answering and transferring calls for service to compatible agencies in question. This person will also monitor the target camera areas and dispatch for incidents as needed.
Essential Job Functions:
Monitor telephones and radios in Central Dispatch
Answer all incoming calls, ascertain nature of call, gather all necessary information, transmitt and receive messages by radio, telephone, facsimile and/or computer
Receive police and fire alarms by telephone and radio
Dispatch emergency responses; broadcast nature of incident, location and time of alarm; contact all required personnel to insure the presence of reserve units by contacting personnel designated for call-back; relay information as required
Maintain data bases to support Central Dispatch's responsibilities using various systems such as Computer Aided Dispatching (CAD), log sheets, files, radio and telephone communications; keep track of the location of field personnel and equipment; maintain ongoing contact with the responding personnel and keep the informed of all pertinent information; keep track of response information such as fire hydrants out of service, streets closed, etc.
Operate paging system, emergency sirens, rapid entry system and recording/instant recall equipment
Maintain depatch center work area and equipment in clean and working condition
Operate radio as needed and assist in radio communications
Operate office machines as required
Operate emergency generator equipment as associated with Central Dispatch
Monitor National Service Weather Service radio
Perform all other duties as may be assigned by supervisor
Tools and Equipment:
Radio console; portable radio, mapping system, telephone switchboard, computers, copier, facsimile and recorders
Qualifications
Required Education, Degrees, Certificates, And/Or License:
High School Graduate or GED with two (2) years of college with emphasis in communication preferred
National Crime Information Center (NCIC) Certification
Basic Telecommunicator Course Certification
Valid Driver's License
Experience, Training, Knowledge and Skills:
Knowledge of proper telephone etiquette
Knowledge of Federal Communications Commission (FCC) rules and regulations pertaining to police and fire departments
Knowledge of departmental rules, regulations, polices and procedures
Working knowledge of the City of Jackson and a mental picture of police and fire districts, public buildings, industrial areas, as well as, city-county boundaries
Skill in operation of all communication equipment used by Central Dispatch
Skill in the use of computer terminal, including the use of all CAD systems
Skill in the use of keyboard
Skill in the use of multi-line telehphone system, including the use of E-9-1-1 system
Ability to deal harmoniously with members of the Central Dispatch, other public safety agencies and the general public
Ability to understand and carry out written and verbal instructions
Ability to cope with stressful situations
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to sit, talk, walk and hear. The employee is required to wear headsets, and uset their hands, fingers, handle, or feel objects, tools, or control; and reach with hands and arms
The employee must occasionally lift and/or move up to 10 pounds
Specific vision abilities required by this job include close vision and the ability to adjust focus
Work Environment:
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Central Dispatch is a fast-paced working environment with telephones constantly ringing, radio transmissions blasting, and co-workers communicating with each other. The ability to multi-task is necessary to perform the essential job functions.
How to Apply:
City of Jackson, Personnel Department, 127 E. Main Street, Suite 303, Jackson, TN 38301
Applications May Be Downloaded at www.cityofjackson.net.
Hours: Full-time
Salary: $15.41 hour
date posted: 01-04-2019