Duties
Overview
Under the general supervision of the Office Manager. Responsible for the operations of the waiting area. Serves in a customer service capacity ensuring the comfort of the guests of the waiting area. Answers incoming calls related to the Emergency Department and redirects them to the appropriate person(s). Demonstrates at all times, the care and concern that the Hospital has regarding the guest and their patient. Seeks information from related areas as requested from the guest. Employee is subject to call back and overtime as required by the hospital.
Responsibilities:
Greets patients and visitors, Informs guest of Emergency Department visiting guidelines, hospital policies and procedures, etc.
Ensures that Emergency Department visiting guidelines are followed by guests
Ensures cleanliness and organization of the waiting area
Communicates any and all pertinent information to families, nursing staff, etc. concerning families an/or patients
Takes messages for families or visitors when needed. Works as a liaison betweening nursing staff, patients, and families
Makes rounds as assigned to visit patient rooms and ensure comfort level of visitors and patients
Provides directions and information to families and visitors concerning the hospital
Assists family and/or friends of critically ill or deceased patients by escorting them to the Family Consultation Room when indicated. Contacts Pastoral Care, ministers, family, etc. and offers comfort and assistance as needed
Monitors and maintains the waiting area to provide a supportive atmosphere to waiting families and visitors
Assists with travel arrangements for discharged patients when needed
Reports to Triage Nurse any medical problems or information of an acute nature that occurs in the waiting area
Performs related responsibilities as required or directed
Qualifications
Education
High School Diploma or GED required
Ability to read, write, utilize correct spelling, grammar, and punctuation, and follow written procedures
Licensure, Registration, Certification
BLS (Basic Life Support) Certification required. Must be obtained within the first 30 days of employment
Experience
Should have worked with the public for a minimum of 2 years in customer service, education, or other business related capacity
How to apply:
Online at: https://careers-westtennesseehealth.icims.com/jobs/40443/family-representative/job
Hours: Registry Evening
date posted: 06-08-2020