Duties
Job Summary:
The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.
Fundamental Requirements:
Employees must be at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees
Thoroughly clean guestrooms according to standards
Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up
Remove all trash and dirty linen from guestrooms and hallways
Keep all hallways, public areas and closets clean, neat, vacuumed (if applicable)
Restock housekeeping cleaning cart for next day's use
Replenish chemical bottles
Clean room with the door closed according to standards, unless requested to do otherwise by the guest
Report all missing items from room (i.e. irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager
Report any maintenance repairs immediately to Housekeeping Supervisor/Manager
Handle items for "Lost and Found" according to the standards
Ensure overall guest satisfaction
Qualifications
Education and Experience:
High School diploma or equivalent and/or experience in a hotel or related field preferred
Physical Requirements:
Flexible and long hours sometimes required
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Ability to stand during entire shift
General Requirements:
Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
Must be able to multi-task and prioritize departmental functions to meet deadlines
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings
Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag
Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to understand and apply complex information, data, etc, from various sources to meet appropriate objectives
Must be able to cross-train in other hotel related areas
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Perform other duties as requested by management
Maintain a warm and friendly demeanor at all times
How to Apply:
Apply online at:https://careers.wyndhamhotels.com/job/Jackson-Attendant%2C-Room-TN-38301/527447900/
Hours: Full-time
date posted: 05-03-2019