Duties
As an IT Specialist, you will staff the Aeneas Technical Support Call Center, assisting customer with resolving technical issues via telephone. Training will be provided upon employment.
Major Duties:
Answer calls from customers and resolve any technical issues they report
Remote access customers' software to resolve issues
Maintain and troubleshoot VoIP and routers
Keep accurate and up-to-date records of trouble tickets and their resolutions
Other Duties May Include:
Maintain LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
Troubleshoot access and communication issues in a variety of environments
Maintain and support network infrastructures based on the latest technologies and methodologies
Provide best quality customer service to customers
Investigate new access methods and network technologies
Document network architectures, design, and operational notes
Qualifications
Requirements:
Applicant must live in Madison or adjoining county. No out-of-state applications
Must have excellent customer service skills/verbal skills and outgoint personality with the ability to demonstrate empathy, patience, and caring to customers over the phone
Must be willing to work 8:00 am - 9:00 pm, 365 days a year including weekends and holidays
Proven troubleshooting skills LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
Growth in technical skills through certications (CCNA/MCSE) or other similar achievements is required. Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part I (ICNDI), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
Demonstrated performance in technical work environment
Preferred:
Programming and or scripting experience a plus
Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)
How to Apply:
Apply online at: http://www.aeneas.com/employment-opportunities.asp
Hours: Full-time
date posted: 10-11-2019