Duties
Overview:
Desktop, mobile device and peripheral hardware support; Primarily concerned with all aspects of computer use within a hospital to include consulting, instructing, and troubleshooting; in developing, implementing, and maintaining computer based hardware and operating systems software and servers of the hospital. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Provides analysis related to the design, development, and implementation of hardware for products. Provides support to and end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Tracks and monitors the problems to insure a timely resolution.
Responsibilities:
Prepares computers to be installed in the user areas, installs Operating Systems, installs or assist in the Systems Analysis in installing standard desktop software and applications
Troubleshoot user complaints/problems relating to the use of computer hardware and software
Establish and maintain, under the guidance of Manager of Information Systems, appropriate policies and procedures dealing with hardware/software acquisition and maintenance
Responsible for analyzing, classifying, and logging all Help Desk requests into Magic Solutions. Process includes critically, resource requirements, and information provision
Tracks and monitors the problem to insure a timely resolution
Assist in the maintenance of the inventory listing of hardware/software for the WTH
Maintain a high degree of visibility and availability to the WTH staff to facilitate consultations in basic hardware/software needs.
Maintain a controlled environment for personal computer hardware and associated software
Maintain professional competency through research, study, and continuing education programs within and outside the hospital
Success in this endeavor will be reflected in the Quality Plus Indicators published monthly for the department
Completing all hospital-wide orientation, complying with policies, and accepting personal responsibility for mandatory in-service requirements
Performs related responsibilities as required or directed.
Qualifications
Associates degree or equivalent
1-3 years experience in the field or related area
How to Apply:
Apply online at: https://careers-westtennesseehealth.icims.com/jobs/search?ss=1&searchKeyword=PC+support+specialist&searchRelation=keyword_all
Hours: Full-time Days
date posted: 05-16-2019